The biggest one we love is the ability to interact with the system via email. This allows my team to be able to respond to alerts when not on the local network. They can acknowledge, reassign and add notes to any alert quickly and without logging in to VPN or accessing a web browser. It's also great to have a central location for all alerts. Some systems handle the correlation and translation of the alarms a little better than NPM right now (HP SIM and APC battery alarms come to mind) and being able to route those email alerts through alert central unifies the process to a single system without requiring NPM to be effective with every piece of technology. While our long term goal is to get this kind of information into Orion, the ability to control the notification and tracking of alerts through alert central is the key feature for my team.
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