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Re: Re: Is there a way to automatically append client email replies to the ticket?

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I modified the Email Content RegEx to filter out our organizations default signature (which gets appended automatically when sending to external addresses, which our WHD monitored email account is)

 

(?s)[\r\n]{1,2}-- {1,2}[\r\n]{1,2}.*$|(?s)[\r\n]{1,2}Important -{1,2}.*$

 

It filters out after 'Important -'.

Could be better, but suits our setup.


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