Re: Monitoring HP Proliant hardware running Windows & vSphere
designerfx is correct. The KB article below outlines the necessary software provided by your vendor for Hardware Health information to be available for monitoring in SAM. SolarWinds Knowledge Base ::...
View ArticleRe: Knowledgebase: How to create a non-administrator user for SAM polling.
You are correct. This seems to be a subtle misinterpretation of the instructions. Only an administrative user can grant or deny permissions to a non-administrative account. As such, you would need to...
View ArticleRe: Submit ticket as another user
Yes, techs can do this on the client info tab. So for non techs, you go to setup --> clients --> client admin. set up which types of tickets they can manage then go to the clients tab find the...
View ArticleRe: Script monitors no longer work after upgrade
Looking through the notes for case #617859 it sounds like your issue was related to application custom properties, and was resolved by support. Is that correct?
View ArticleClik here to view.
Re: resetting Component Status
It appears the "Count Statistic as Difference" is not set properly in this template. Check the box circled below. This should reset the alert condition.
View ArticleClik here to view.
Download config error: invalid parameter
Hi all, I'm a new user and I try to Download config of a TP-Link switch in NCM. When I edit Node the connection profile send me an OK value as show above On the server I create a Script as said in...
View ArticleClient Side Location Sorting
Hi All, Got a strange problem with our WHD, I'm hoping a WHD guru can help we out. On the client screen, the location drop list is not sorted alphabetically (screen shot attached), I believe it is...
View ArticleRe: When will your SCP badge be added to your profile?
I just got my welcome kit on Thurday 15/05/2014
View ArticleClik here to view.
Greyed out menu's on new Kiwi cat tools
My newly installed Kiwi Cat tools has a greyed out menu. Interface, then panes, leads to a menu that is greyed out from activites through to display. My product has been acticated. Could you please...
View ArticleRe: Is there a way to print ticket details and show custom field check boxes?
Weird, I didn't realize those didn't display in print view either. That seems like either a bug or a feature request- not sure. In the meantime, it is less elegant, but you could modify your "Column...
View ArticleRe: Is it possible to create a Ticket Custom Field (Single Choice) to be a...
You could do this through an "Action Rule" by modifying the ticket. So, if you have this custom field for all Request Types, you could just set it at ticket creation to modify the ticket and select...
View ArticleRe: Formatting FAQ Text
WHD does not support all HTML coding as we may like it to. It supports 'BBCode' and this is the example of what you can do in notes or FAQs:Notes can be formatted with HTML or BBCode. URLS and E-mail...
View ArticleRe: Is there a way to normalize phone numbers?
I have not been able to find a way to force settings in those fields, only whether they are required/editable or not. However, I have done some mass cleanup of Client information in the past by...
View ArticleForce Rescan...
I notice nearly every service or host when you add it has the option "Force Rescan" and by the default this is set to "OFF" Can I ask what does this option do, and what's the impact of it being...
View ArticleEnGenius ENH200
Dear, Please help how do i take the backup of ENH200 configuration file in Orion NCM and also how do i modify this Access Point in NCM by execute script ?I have have added this device in Orion NCM...
View ArticleRe: Solarwinds Authentication with Common DoD Smart card and Common Access...
You'll have to install the cac reader or connecting to your home machine, get ActivClient installed which is a program that enables communication between the CAC card and the reader. The last thing is...
View ArticleRe: BYOD, how does your company handle it ?
Handle it? Hmm... we put up a guest SSID and that pretty much does it. The only services available to the general populous is mail and if they know how to use / operate the device (or sign pay...
View ArticleClik here to view.
Re: Do you have a trouble ticketing system ? Should you?
We have a ticketing system, but it doesnt always get used (and some times it gets misused). Getting things into the system is easy, but many times the employees do not use it. Some do, but generally...
View Article