Consequences of deleting Tech or Tech Group
Is past data (or anything else) affected if unused Tech accounts or Tech Groups are deleted?
View ArticleRe: Question on Advanced SQL Alert
Thought I just noticed when checking our message center that the query for the action after is Status is not producing the status. Hmmm.... ${SQL:select CustomPollerStatusTable.Value from...
View ArticleClik here to view.
Re: Upgrading LEM L4 Appliances to 6.0.1 - Any Problems with Reports?
Did you update the Reports Manager to 6.0.1 as well? If you upgrade your 6.0.1 appliance and console, you'll need to also upgrade any agents that might have one of these connectors configured (or...
View ArticleRe: Upgrading LEM L4 Appliances to 6.0.1 - Any Problems with Reports?
The Reports was upgraded to 6.0.1 at the same time as the Console and both L4 appliances. (Reports says it is 6.0.1.7). Reports has been uninstalled/reinstalled several times just to be sure. Are you...
View ArticleNCM Policy Report - dynamically select a single node
I'm relatively new to the NCM Policy Report solution... I work on the design / build side of the house for our network group. I believe that NCM can save us a significant amount of time in the turn...
View ArticleClik here to view.
Re: Upgrading LEM L4 Appliances to 6.0.1 - Any Problems with Reports?
No, we are running a virtual deployment. I had the same issue with being able to get reports to work this week.
View ArticleIs there a way to automatically append client email replies to the ticket?
Currently the support mailbox is monitored manually and client replies are manually copied/pasted into ticket notes. Can Web Help Desk automatically append these email replies to the ticket?
View ArticleRe: Upgrading LEM L4 Appliances to 6.0.1 - Any Problems with Reports?
Nicole, Thanks. You might also want to check out the other case #696092 we worked on for several weeks which covers the initial problem after 6.0.1 upgrade: The Manager was receiving events from...
View ArticleClik here to view.
thwackCamp Holiday thwackTacular - Session 1 Prize Package Revealed!
Aside from the SolarWinds gear that we'll be giving out at thwackCamp on December 10th, we're also giving away prize packages (yes, I said packages!) for each session. Remember, you MUST join the...
View ArticleDoes UDT have an agent that can be installed on iOS or android devices for...
We recently purchased the Orion suite with UDT and while we do not offer wireless connected to the internal company network there are company provided iOS devices that use the internet wireless we do...
View ArticleHow do I create email alerts
Hello,How do I configure WHD to automatically send alerts to my email when a new ticket is created Myron
View ArticleRe: Exchange 2013 and QOE
Hi Dylan, have you already solved the issue with classification of Exchange server 2013? In case that QoE still doesn't classify the traffic, please attach a pcap file with traffic so we can analyze it...
View ArticleRe: Custom SQL query in Alert message
This is going to take a little SQL-fu, but you can do it. The secret(s) is/are the ${SQL: } variable.The other secret is knowing that you always have the interfaceID no matter what kind of (interface)...
View ArticleRe: Does UDT have an agent that can be installed on iOS or android devices...
There's no agent that can be installed on the device, however, if they use credentials that pass through your DC and you have the DC's being monitored by UDT you should get a record of when they sign in.
View ArticleNeed help - New to Kiwi Syslog!
Newbie to Kiwi Syslog! Took responsibility after previous co-worker... During my initial discovery, the Syslog server is configured, "Kiwi Syslog server v9", Engineer's Toolset V11.0 Desktop - ETS1",...
View ArticleClik here to view.
Re: Best Practices for "Catching up a Windows Environment" for patches.
I'll try to give some insight into your questions based on my years with a large corporation where I was both a Network and an Exchange Administrator and my work with Patch Manager since I've been with...
View ArticleRe: Discovery of DHCP based nodes
Yes that's exactly what I did was set the dynamic IP field to 1. However one word of caution. Before running the query after you have established your where clause you should ensure that all of the...
View ArticleNPM data continuity when upgrading circuit types?
Howdy. We are currently in the process of replacing several hundred point to point full-rate DS-3 and T-1 circuits across the US with MPLS based circuits. In most cases the handoffs will be going from...
View Article