Re: Install Woes
Ray, It will need to be connected to the internet to activate/deactivate licenses, but not to see the licenses on your system.
View ArticleEmail Settings and Scheduler Profiles
We are evaluating FTP Voyager for automating file transfers between sites with SSL. There are two worrisome issues: Email reporting is failing. I am receiving an error in the Scheduler log stating the...
View ArticleWAN SLA availability by time zone & 7x24
Looking for an approach to being able to create a custom report that provides node availability for a given time period (typically a month) for both 7x24 but also a designated time period (7am - 5pm,...
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Network Response Time
Hi, I found the training quite interesting. Have a question regarding a problem we recenlty faced in our organization that from a remote location users access multiple servers but complains slowness in...
View ArticleRe: Network Response Time
It seems like you've already narrowed it down to the server that is running the application. What are the metrics for that device - ping, CPU, RAM, etc? If all of those check out, then the actual...
View ArticleDo admins have the ability to see all Tasks by all Techs shared or not?
There are situations where if a Tech leaves the company and has unshared tasks that no one could delete or change them. I didn't know if an admin had the ability to see all task whether shared or not....
View ArticleRe: Is Web Help Desk OK with just one window?
It does not work well. You cannot look up previous tickets effectively, work multiple issues concurrently, or even search previous solutions.
View ArticleRe: training staff on Web Help Desk
When we bought the product basic training was part of the package. Unfortunately, it was as basic as "Click the "New Ticket" button to create a ticket." If you are looking for anything of substance...
View ArticleCreate custom alert over a custom metric
I have recently have a couple of requrements where I have to get an alert if a particular metric is over a threshold for a particular amount of time. For example I have to track my work queue count on...
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Re: App Insight for SQL baseline query
Sorry for not replying sooner, thankyou for the information.
View ArticleRe: CPU and Memory Load - Why don't they age?
I wonder if this is related to the well-known SAM issue, where components which are disabled in a "critical" state remain in a critical state and re-fire alerts.It might be worth asking support about.
View ArticleRe: Orion NPM Temperature Threshold
I talked to a solarwinds tech recently and they are allowing threshold adjustments in the new v12, which is in beta now. Looks like we have to hang tight until it’s released!
View ArticleRe: Deploying network sensor for QoE
Hi, Did you ever get this resolved? I'm having the exact same problem. Thanks.
View ArticleAsset Inventory and Dell M1000e Chassis
We have a number of Dell M1000e Chassis and I would like to use Solarwinds w/ SAM to track the inventory of blades in slots. When I look at them in Solarwinds there is no information about the...
View ArticleIPAM Scan Setting Configuration: Documentation on Best Practices?
Aloha....We recently deployed IPAM to keep an easier track on our address space and utilized the default settings for the scan. It looks like things work, but I always wonder if it could work better...
View ArticleRe: Asset Inventory and Dell M1000e Chassis
Dell does not expose this information via SNMP, so a Universal Device Poller will not help here.
View ArticleRe: No SNMP traps displaying
Are there any error messages in the solarwinds trap receiver logfile?see: Solarwinds NPM 11 SNMP Trap Error in Logs Are there rules for your trap received causing it to drop inbound packets?
View ArticleRe: NPM 10.4 Hardware Health
Is this an issue with the version of IOS on the switches? I have an issue with 3850 switches showing the temperature is critically low and cisco states that it is an issue with SNMP on the IOS version...
View ArticleRe: Orion NPM Temperature Threshold
Check with Cisco. I have a bunch of 3850 and was informed that version 3.4.x has an issue with an OID that is reporting to SW. They suggested either creating a custom poller to use another OID or...
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